RJ Rocks Jeans is obliged to deliver flawless products to the Customer who's a consumer and is liable to him on account of warranty, for physical and legal faults if the sold product have those.
If the product received by a customer has fault found before two year's time of the date of its issuing, please notify about the fault via e-mail to firstname.lastname@example.org. Please send us the description of the fault, when and how did it occure, data of the Buyer. Please send us pictures of the faulty item, together with the picture of the receipt. We will inform you via e-mail about the complaint process.
Complaint will be processed within 14 days of the date of receiving the form by us. Customer will be informed about the way of processing his/her complaint via email, text message or in writing.