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Contract Withdrawal and Complaints

We realize that online shopping abides by its own rules. That's why, you may always try on the purchased item and withdraw from the contract within 14 days of the date of receiving the parcel. Just print the "Return (Withdrawal) Form", fill it out and send it to us with the item you are returning. 

RJ Rocks Jeans is obliged to deliver flawless products to the Customer who's a consumer and is liable to him on account of warranty, for physical and legal faults if the sold product have those.

If the product received by a customer has fault found before two year's time of the date of its issuing, please notify about the fault via e-mail to info@rocks-jeans.com. Please send us the description of the fault, when and how did it occure, data of the Buyer. Please send us pictures of the faulty item, together with the picture of the receipt. We will inform you via e-mail about the complaint process.

Complaint will be processed within 14 days of the date of receiving the form by us. Customer will be informed about the way of processing his/her complaint via email, text message or in writing.

 

 You will find all the information regarding Contract Withdrawal and Complaints in our "Terms and Conditions".

If you want to see how we proceed your personal data please read our "Privacy Policy".


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